Chargebacks can disrupt your earnings, but they’re often avoidable with the right systems in place. On ReadyHubb, a chargeback happens when a client contacts their bank to reverse a payment they made through the platform.
Understanding the reasons behind chargebacks helps you prevent them—and protect your income using ReadyHubb’s built-in tools.
1. “I Never Got the Service”
Clients may claim they were charged for a service that wasn’t delivered. This is common when:
The appointment was canceled or rescheduled
There was a no-show and it wasn’t logged
There’s no proof of service completion
How to prevent it on ReadyHubb:
Use Check-in and Completion Logs on every booking
Collect digital signatures using Custom Forms
Upload photos or notes showing the work was done
Learn more: How to Use Custom Forms
2. “I Don’t Recognize This Charge”
Sometimes, a chargeback happens because the client doesn’t realize what the charge is for. This is common if:
Your business name isn’t clear on their statement
The booking was made a long time ago
A friend or family member booked using their card
How to prevent it on ReadyHubb:
Make sure your business name and profile photo are accurate
Send automated reminders and confirmations before every appointment
Encourage clients to book under their own name/account
Update your business info: Edit My Profile
3. “I Didn’t Approve This Payment”
This type of chargeback often relates to fraud. The client may claim:
“I didn’t authorize this”
“Someone else used my card”
“I don’t remember booking this service”
How to prevent it on ReadyHubb:
Accept payments only through ReadyHubb’s secure system
Avoid third-party payment apps (e.g., Zelle, CashApp, Venmo)
Encourage Tap to Pay for added fraud protection during in-person transactions
Block suspicious users or bookings that feel off
Learn more: Tap to Pay: Using your phone as a card reader
4. “The Service Wasn’t What I Expected”
Clients might file a chargeback if they feel misled or disappointed—especially around:
Service quality
Duration
Price changes
Refund/cancellation expectations
How to prevent it on ReadyHubb:
Be honest and detailed in your service descriptions
Clearly display your refund, cancellation, and lateness policies
Confirm expectations through ReadyHubb messaging and save all conversations
Set clear policies: Terms of Payment
Final Tip: Clarity = Protection
Most chargebacks come from confusion or poor communication—not bad faith. You can avoid many disputes by:
Using ReadyHubb's built-in tools
Keeping payments and communication inside the app
Documenting every appointment
If a chargeback does happen, ReadyHubb will guide you through the evidence submission process and support you along the way.
For help:
📧 Email us at hello@readyhubb.com