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Chargebacks: Why Clients File Them

Learn why clients file chargebacks and how to prevent them.

Readyhubb Team avatar
Written by Readyhubb Team
Updated this week

Chargebacks can disrupt your earnings, but they’re often avoidable with the right systems in place. On ReadyHubb, a chargeback happens when a client contacts their bank to reverse a payment they made through the platform.

Understanding the reasons behind chargebacks helps you prevent them—and protect your income using ReadyHubb’s built-in tools.

1. “I Never Got the Service”

Clients may claim they were charged for a service that wasn’t delivered. This is common when:

  • The appointment was canceled or rescheduled

  • There was a no-show and it wasn’t logged

  • There’s no proof of service completion

How to prevent it on ReadyHubb:

  • Use Check-in and Completion Logs on every booking

  • Collect digital signatures using Custom Forms

  • Upload photos or notes showing the work was done


2. “I Don’t Recognize This Charge”

Sometimes, a chargeback happens because the client doesn’t realize what the charge is for. This is common if:

  • Your business name isn’t clear on their statement

  • The booking was made a long time ago

  • A friend or family member booked using their card

How to prevent it on ReadyHubb:

  • Make sure your business name and profile photo are accurate

  • Send automated reminders and confirmations before every appointment

  • Encourage clients to book under their own name/account

Update your business info: Edit My Profile


3. “I Didn’t Approve This Payment”

This type of chargeback often relates to fraud. The client may claim:

  • “I didn’t authorize this”

  • “Someone else used my card”

  • “I don’t remember booking this service”

How to prevent it on ReadyHubb:

  • Accept payments only through ReadyHubb’s secure system

  • Avoid third-party payment apps (e.g., Zelle, CashApp, Venmo)

  • Encourage Tap to Pay for added fraud protection during in-person transactions

  • Block suspicious users or bookings that feel off


4. “The Service Wasn’t What I Expected”

Clients might file a chargeback if they feel misled or disappointed—especially around:

  • Service quality

  • Duration

  • Price changes

  • Refund/cancellation expectations

How to prevent it on ReadyHubb:

  • Be honest and detailed in your service descriptions

  • Clearly display your refund, cancellation, and lateness policies

  • Confirm expectations through ReadyHubb messaging and save all conversations

Set clear policies: Terms of Payment


Final Tip: Clarity = Protection

Most chargebacks come from confusion or poor communication—not bad faith. You can avoid many disputes by:

  • Using ReadyHubb's built-in tools

  • Keeping payments and communication inside the app

  • Documenting every appointment

If a chargeback does happen, ReadyHubb will guide you through the evidence submission process and support you along the way.

For help:
📧 Email us at hello@readyhubb.com

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