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Chargebacks: Why Clients File Them

Learn why clients file chargebacks and how to prevent them.

Readyhubb Team avatar
Written by Readyhubb Team
Updated over 3 weeks ago

Chargebacks can disrupt your earnings, but they’re often avoidable with the right systems in place. On ReadyHubb, a chargeback happens when a client contacts their bank to reverse a payment they made through the platform.

Understanding the reasons behind chargebacks helps you prevent them—and protect your income using ReadyHubb’s built-in tools.

1. “I Never Got the Service”

Clients may claim they were charged for a service that wasn’t delivered. This is common when:

  • The appointment was canceled or rescheduled

  • There was a no-show and it wasn’t logged

  • There’s no proof of service completion

How to prevent it on ReadyHubb:

  • Use Check-in and Completion Logs on every booking

  • Collect digital signatures using Custom Forms

  • Upload photos or notes showing the work was done


2. “I Don’t Recognize This Charge”

Sometimes, a chargeback happens because the client doesn’t realize what the charge is for. This is common if:

  • Your business name isn’t clear on their statement

  • The booking was made a long time ago

  • A friend or family member booked using their card

How to prevent it on ReadyHubb:

  • Make sure your business name and profile photo are accurate

  • Send automated reminders and confirmations before every appointment

  • Encourage clients to book under their own name/account

Update your business info: Edit My Profile


3. “I Didn’t Approve This Payment”

This type of chargeback often relates to fraud. The client may claim:

  • “I didn’t authorize this”

  • “Someone else used my card”

  • “I don’t remember booking this service”

How to prevent it on ReadyHubb:

  • Accept payments only through ReadyHubb’s secure system

  • Avoid third-party payment apps (e.g., Zelle, CashApp, Venmo)

  • Encourage Tap to Pay for added fraud protection during in-person transactions

  • Block suspicious users or bookings that feel off


4. “The Service Wasn’t What I Expected”

Clients might file a chargeback if they feel misled or disappointed—especially around:

  • Service quality

  • Duration

  • Price changes

  • Refund/cancellation expectations

How to prevent it on ReadyHubb:

  • Be honest and detailed in your service descriptions

  • Clearly display your refund, cancellation, and lateness policies

  • Confirm expectations through ReadyHubb messaging and save all conversations

Set clear policies: Terms of Payment


Final Tip: Clarity = Protection

Most chargebacks come from confusion or poor communication—not bad faith. You can avoid many disputes by:

  • Using ReadyHubb's built-in tools

  • Keeping payments and communication inside the app

  • Documenting every appointment

If a chargeback does happen, ReadyHubb will guide you through the evidence submission process and support you along the way.

For help:
📧 Email us at hello@readyhubb.com

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