What is a Chargeback?
A chargeback occurs when a customer disputes a transaction with their bank or credit card issuer. This can happen for several reasons, including:
Unauthorized transactions
Billing errors
Dissatisfaction with the service provided
When a chargeback is initiated, the funds are withdrawn from your ReadyHubb account and returned to the client. You may also incur additional penalty fees.
Does ReadyHubb Assist with Chargebacks?
Yes — ReadyHubb understands the importance of resolving disputes fairly and quickly. We handle chargeback responses on your behalf by collecting and submitting the required evidence to Stripe (our payment processor).
⚠️Note: While ReadyHubb submits the evidence, the final decision is made by the cardholder’s bank — not ReadyHubb or Stripe.
How to Prevent Chargebacks
While chargebacks can sometimes be unavoidable, there are best practices you can follow to reduce the risk:
1. Clear Communication
Ensure service descriptions, pricing, and policies are clearly outlined.
Send appointment confirmations and reminders through ReadyHubb.
Follow up after appointments for feedback or satisfaction confirmation.
2. Deliver High-Quality Service
Provide consistent, high-quality service that meets or exceeds expectations.
Stay on schedule and communicate promptly if delays or changes occur.
3. Set Terms & Conditions Upfront
Make sure your cancellation, refund, and late arrival policies are clearly displayed.
Clients should agree to your terms during the booking process.
4. Offer Responsive Customer Support
Respond quickly to client concerns before or after a service.
Try to resolve issues directly before they escalate into a dispute.
5. Use ReadyHubb's Built-in Protections
Custom Forms: Collect client signatures using Custom Forms before starting the service to document agreement.
Check-in and Completion Logs: Always mark services as started and completed within the app.
Secure Payments: Accept only in-app payments via ReadyHubb. Avoid third-party or offline payment methods (such as CashApp or Venmo), as they are not protected.
Tap to Pay: Encourage the use of tap-to-pay transactions in-app. These carry stronger authentication and are less likely to result in chargebacks.
Understanding the Chargeback Process
Here’s how ReadyHubb handles chargebacks when a client files one:
The client contacts their bank to dispute a transaction.
The bank immediately refunds the money to the client.
Our payment processor deducts the amount from your ReadyHubb balance, along with any associated penalty fee.
You are notified by email and given a 7-day window to provide evidence.
ReadyHubb submits the documentation to our payment processor, who forwards it to the bank.
The bank reviews and makes a decision — if you win, the funds are returned to you.
Best Evidence to Provide
To increase your chances of winning a chargeback, provide strong supporting documentation, including:
Screenshots of communication: Texts, DMs, or email conversations confirming service details or changes.
Photos or videos: Proof that the service was delivered (before and after visuals if applicable).
Signed forms: Consent or waiver forms, especially for high-risk services.
Booking confirmations: Timestamped confirmation messages, receipts, or logs.
Any other documentation that proves the client received the service.
Final Tip
Always try to resolve concerns directly with the client first. Many chargebacks happen due to simple miscommunication. If the client acknowledges the error, they can ask their bank to withdraw the dispute.
Need Help?
If you receive a chargeback notice or have questions about your case:
Email us at hello@readyhubb.com
We’re here to help guide you through the process and protect your business.
⚠️ NOTE: Always attempt to resolve issues directly with clients first to prevent them from resorting to their bank for a refund. If a dispute arises from a misunderstanding, clients can request their bank to withdraw the dispute.