If a client disputes a payment, ReadyHubb will notify you immediately via email and SMS. We want to make sure you’re informed right away so you can take action quickly.
How Will I Be Notified?
You’ll receive:
An email detailing the chargeback
A text message (SMS) alerting you to the dispute
Information on the client involved, the booking details, and the amount disputed
What Will the Notification Include?
The client’s name
Booking details (date, time, service)
The amount being disputed and any deducted fees
A summary of the dispute reason
A reminder of the 7-day deadline to submit evidence
What Should You Do Next?
Gather and submit your evidence — such as:
Signed custom forms
Photos or videos of completed work
Screenshots of communication with the client
Check-in and completion logs from ReadyHubb
Our team will review your submission and forward it to the payment processor.
The client’s bank will make the final decision.
If the chargeback is won, funds will be returned to your account. If not, the deduction will remain.
If we do not receive your evidence by the deadline, we will not be able to challenge the dispute. In this case, the chargeback will be accepted and the amount will be lost.
⚠️ NOTE: ReadyHubb does not take on or assume responsibility for chargebacks. We assist by submitting evidence on your behalf, but the outcome is determined solely by the client's bank and our payment processor.
For more information, see our guide: Resolving Chargeback Claims
Still have questions? Email us at hello@readyhubb.com. We're here to support you.