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What Happens When a Chargeback Is Filed on ReadyHubb?

What to expect when a chargeback is filed, how you’ll be notified, and what steps to take.

Readyhubb Team avatar
Written by Readyhubb Team
Updated over 2 months ago

If a client disputes a payment, ReadyHubb will notify you immediately via email and SMS. We want to make sure you’re informed right away so you can take action quickly.

How Will I Be Notified?

You’ll receive:

  • An email detailing the chargeback

  • A text message (SMS) alerting you to the dispute

  • Information on the client involved, the booking details, and the amount disputed

What Will the Notification Include?

  • The client’s name

  • Booking details (date, time, service)

  • The amount being disputed and any deducted fees

  • A summary of the dispute reason

  • A reminder of the 7-day deadline to submit evidence

What Should You Do Next?

  1. Gather and submit your evidence — such as:

    • Signed custom forms

    • Photos or videos of completed work

    • Screenshots of communication with the client

    • Check-in and completion logs from ReadyHubb

  2. Our team will review your submission and forward it to the payment processor.

  3. The client’s bank will make the final decision.

  4. If the chargeback is won, funds will be returned to your account. If not, the deduction will remain.

If we do not receive your evidence by the deadline, we will not be able to challenge the dispute. In this case, the chargeback will be accepted and the amount will be lost.

⚠️ NOTE: ReadyHubb does not take on or assume responsibility for chargebacks. We assist by submitting evidence on your behalf, but the outcome is determined solely by the client's bank and our payment processor.

For more information, see our guide: Resolving Chargeback Claims

Still have questions? Email us at hello@readyhubb.com. We're here to support you.

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