When a client files a dispute on ReadyHubb, the disputed amount is temporarily held from your account while the investigation is underway. Below is an overview of what happens and how ReadyHubb supports you through the process.
What Happens When a Dispute Is Filed?
Funds are held: The disputed amount is frozen in your ReadyHubb balance pending resolution.
Bank decision:
If the bank rules in favor of the client, the funds are returned to the client.
If the bank rules in your favor, the funds remain with you.
Why Do Disputes Occur?
Clients usually initiate disputes because:
They do not recognize the charge on their statement.
They are unhappy with the service or product received.
There is confusion over billing or cancellation fees.
How Does ReadyHubb Handle Disputes?
Notification: ReadyHubb is alerted by our payment processor when a dispute is filed.
We contact you: You will receive an email and SMS notification with details of the dispute.
Evidence collection: You will be asked to submit evidence such as signed forms, photos, messages, and booking logs within a specified deadline.
Submission: ReadyHubb compiles and submits your evidence to the payment processor.
Final decision: The client’s bank reviews all materials and makes the final, binding decision.
Why Use ReadyHubb for Disputes?
Dispute handling involves strict timelines and documentation. ReadyHubb simplifies this by:
Managing communications and submissions on your behalf.
Guiding you on what evidence to provide.
Keeping you informed throughout the process.
⚠️ Notes and Support
Failing to submit evidence by the deadline may result in automatic acceptance of the dispute and permanent loss of funds.
The final decision is made by the client’s bank, not ReadyHubb.
Clear, thorough documentation increases your chances of a favorable outcome.
Related Article:
How to Strengthen Your Chargeback Dispute on ReadyHubb
Need assistance?
Email us at hello@readyhubb.com. We’re here to help.