We know that facing a chargeback can be frustrating and time-consuming. That’s why our team is here to support you through every step. This guide outlines exactly what to submit so we can help present the strongest possible case to the payment processor on your behalf.
What to Include in Your Response
The better your evidence, the better your chances of recovering the funds. Here's what helps most:
Screenshots of Communication
Any client messages that confirm the appointment, changes, or agreement on termsPhotos or Videos of the Service
Before-and-after images or proof of work completedSigned Custom Forms
Intake forms, waivers, or consent forms signed via ReadyHubbCheck-in & Completion Logs
Screenshots from your booking records that show the service was deliveredNo-Show or Cancellation Documentation
If the dispute is related to fees, include a copy of the relevant policy and proof the client agreed to it
Best Practices
Keep everything relevant, labeled, and time-stamped
Make sure all screenshots are clear and unedited
Respond within 7 days of receiving the chargeback notice
Where to Send Your Evidence
When you receive a chargeback, we’ll notify you by both email and SMS.
To submit your evidence, reply directly to the email you received from us with all attachments included.
⚠️ Notes & Support
If we do not receive your evidence by the deadline, we cannot dispute the chargeback. The funds will be refunded to the client and the loss will be final.
Chargeback outcomes are determined by the client’s bank, not by ReadyHubb.
Submitting clear, timely, and complete documentation gives you the best chance of winning.
Related article:
What Happens When a Chargeback Is Filed on ReadyHubb
Need help?
Email us at hello@readyhubb.com — we’re here to support you.