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Are Cancellation Fees Protected on ReadyHubb if a Client Disputes?

how ReadyHubb handles cancellation fee disputes and what you need to stay protected.

Readyhubb Team avatar
Written by Readyhubb Team
Updated this week

On ReadyHubb, you may be protected if a client disputes a cancellation fee—but only if your policy was clearly presented and accepted at the time of booking. Once a chargeback is filed, the final decision always rests with the client’s bank.

How to Protect Your Cancellation Fees

To improve your chances of winning a chargeback related to cancellation:

  • Make sure your cancellation and refund policies are clear and visible on your service page

  • Ensure clients agree to your terms during the booking process

  • Use ReadyHubb Custom Forms or confirmation messages to document client acknowledgment

  • Keep screenshots of communication and any attempt to resolve the issue


What Happens if a Dispute Is Filed?

If a client challenges a cancellation fee:

  • You’ll receive a notification via email and SMS

  • You’ll have 7 days to submit evidence, including signed forms, policy screenshots, or messages

  • ReadyHubb will submit your documentation to our payment processor

  • The client’s bank will make the final decision

Even with a clear cancellation policy, chargeback outcomes depend on whether the policy was accepted and properly documented.


Learn More

To understand how ReadyHubb handles chargebacks overall, see:
What Happens When a Chargeback Is Filed on ReadyHubb

Need support? Email us at hello@readyhubb.com


⚠️ NOTE: If you do not submit your evidence before the deadline, we will be unable to dispute the chargeback. The cancellation fee will be refunded to the client, and the loss will be final.

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